The Management of Hound Line is the highest authority in matters of Quality and Information Security and assumes the role of driving this strategy, motivating and promoting the participation of all company personnel in related activities, in preventive detection, and in taking actions for its continuous improvement.

Aware of the importance of customer satisfaction and the need to provide quality services while maintaining information security, Management has decided to implement an Integrated Management System, which includes an Information Security Management System and a Quality Management System, based on the guidelines of ISO 9001:2015 and ISO 27001:2022 standards.

To this end, this policy has been promoted with the aim of:

1. Adapting the organization to the demands of a changing and competitive market, ensuring full customer satisfaction through continuous improvement and the participation of all company personnel, while ensuring that the information handled in its activities is under strict security controls.
2. Constantly evaluating, analyzing, and improving company processes in relation to the quality of its services, both to prevent non-compliance and to avoid or minimize risks.
3. Ensuring compliance with technical, regulatory, and normative requirements, both internal and external, of its services and products; and maintaining an environment free from conditions that could hinder normal operations.
4. Providing the framework for establishing objectives aimed at achieving continuous improvement of the Integrated Management System.
5. Guaranteeing the necessary level of confidentiality for each type of information, in accordance with the classification established in the Information Classification Procedure.
6. Maintaining the integrity of information so that it remains unaltered from the moment it is generated by its owners or responsible parties.
7. Ensuring the availability of information, in all formats and whenever necessary, ensuring business continuity and compliance with all applicable obligations.

This policy is based on meeting customer needs, fulfilling their requirements, and striving to exceed their expectations. To achieve this, Hound Line’s management recognizes the importance of having competent, trained, and committed personnel aligned with the company’s goals and, therefore, with its clients.

The commitment to fully satisfy our clients is demonstrated through the following principles:

1. This policy, as well as other standards, must be accessible to all Hound Line members within the scope of the IMS, as well as to external personnel involved in any of its processes.
2. Consider Information Security and Quality as strategic elements in the organization and raise awareness among professionals about the importance of implementing and developing a quality and information security system.
3. Comply with all applicable legal, regulatory, and statutory requirements, as well as contractual commitments offered to our clients, and strive to exceed their expectations.
4. Effectively manage, control, and develop processes and activities in service delivery.
5. Continuously improve processes and effectively assign roles and responsibilities.
6. Promote error-free work practices.
7. Maintain cleanliness in personal presentation and physical facilities.
8. Meet the needs and expectations of clients and users, ensuring the quality and security of supplied products and services.
9. Provide consulting services and solutions aligned with our clients’ business goals.
10. Commit to innovation and the development of the latest technologies and market applications.
11. Foster a sense of identification and belonging with the company.
12. (Repeated) Commit to innovation and the development of the latest technologies and market applications.
13. Ensure the confidentiality of information at all times. Information owned and/or held by Hound Line must only be accessible to duly authorized individuals, whether or not they belong to the organization.
14. Ensure the integrity of information through all processes that manage, process, and store it.
15. Guarantee the availability of information through appropriate backup and business continuity measures.
16. Record and analyze any incident or weakness that may compromise or has compromised the confidentiality, integrity, and/or availability of information, and apply the corresponding corrective and/or preventive measures.
17. Every Hound Line member within the scope of the IMS is responsible for ensuring the proper implementation, maintenance, and improvement of the IMS, as well as its compliance with ISO 9001:2015 and ISO 27001:2022 standards.

To achieve these principles, Management commits to:

• Providing all necessary human and material resources to meet the annually established objectives and applicable requirements.
• Allocating resources and responsibilities to implement and sustain the continuous improvement process of the IMS.
• Ensuring a dynamic organization focused on improvement, promoting teamwork, internal communication, leadership, and professional development of all employees.
• Reviewing this policy annually to adapt it to changes in the organization’s context, considering external and internal factors, and ensuring alignment with the company’s strategy.
• Reviewing and keeping updated the documentation that is part of the Integrated Management System.
• Establishing objectives and monitoring indicators that will be periodically analyzed.
• Conducting training and awareness actions to equip resources with the necessary elements to achieve continuous improvement.

As the guiding instrument of the Integrated Management System, this policy will be disseminated according to the current communication plan.